Founded in 2003 by Zia Chishti, TRG originated from back-office operations he had established for Align Technology in Lahore.[3][4] After his departure from Align, these operations became the foundation of TRG Pakistan's call center business in Pakistan.[3] TRG obtained the certificate of commencement of business on February 27, 2003. The operations of the company effectively started on April 11, 2003.[4]
In July 2003, TRG was listed on the Karachi Stock Exchange following an initial public offering at a strike price of PKR 10.[5] In November 2003, TRG acquired a 40 percent stake in Centratel LLC, a provider of call center and telephone answering services in Bend, Oregon.[6] Previously, it made an investment in Los Angeles-based Alert Communications.[6]
In May 2004, TRG acquired iSKY Inc., a company providing customer care and marketing services to companies in North America and Europe.[7] In June 2004, TRG acquired DCS Inc., a South Dakota-based call center service provider, through its subsidiary Alert Communications, Inc.[8] A year later, in 2005, TRG made a seed investment in Afiniti, a software company developing artificial intelligence for use in customer call centers.[3]
In October 2007, TRG sold its shareholding of Central Voice, LLC to Endicott Communications for $1.75 million.[9]
In 2020, TRG's subsidiary ibex was listed on the Nasdaq.[10]
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